Last updated: 28 October 2026
This Privacy Policy explains what personal data La Costa Hub collects through lacostahub.com, why, who receives it, how long we keep it and what rights you have. It applies to this website and to the emails we send to people who sign up on it.
Who we are
This website is run by Muhesto OÜ, registry code 16870697, Veskimäe, Hellamaa küla, Muhu vald, 94741 Saare maakond, Estonia (“La Costa Hub”, “we”, “us”). We are the controller of the personal data described here.
For any question about your data or this policy, write to us at info@lacostahub.com or call us on +34 662 02 30 47.
What we collect and why
Signing up for our emails
When you join us through the Stay updated form, or tick “Also send me La Costa Hub emails” on the contact form, we collect your first and last name, your email address and what you tell us you are looking for. We use them to send you emails about properties, investments and life on the Costa del Sol that match your interests. We do this on the basis of your consent, which you give by ticking the box for our emails. You can withdraw it at any time through the unsubscribe link in every email or by writing to us; this does not affect emails sent before.
Contacting us
When you send us a message through the contact form, including an enquiry about a property, we collect your first and last name, your email address, what you are looking for and your message. We use them to answer you and, if you wish, to help you buy, sell, rent or invest in a property. We do this to take the steps you ask for before any agreement with us, and in our legitimate interest in answering the people who contact us. You do not need to agree to our emails to send a message; the box for them is optional and unticked.
Visiting the website
Like every website, ours receives technical details from your browser with each page you open, such as your IP address, the page, the time and your type of browser. Our hosting provider keeps them in server logs for a short time to deliver the website and keep it secure, which is our legitimate interest.
Analytics, spam protection on our forms and the maps on property pages are explained in their own sections below.
Who receives your data
We do not sell your data. We keep your sign-ups and enquiries in our own customer relationship system, and our team reads them there and in our mailbox. The following providers process data for us:
| Provider | What for | Where |
|---|---|---|
| Our hosting and email providers | Running this website, our customer relationship system and our email, including the emails we send you | European Union |
| Cloudflare, Inc. | Spam protection on our forms (Turnstile) | United States and worldwide |
| Microsoft Corporation | Website analytics (Clarity), only if you accept analytics cookies | United States and worldwide |
| Hyperknot Software Kft. (OpenFreeMap) | The maps on property pages | Hungary (EU), delivered through Cloudflare |
Cloudflare and Microsoft are based in the United States. Both take part in the EU-US Data Privacy Framework, which the European Commission recognises as giving data sent to them an adequate level of protection.
Once you ask us to help you buy, sell or rent a property, we share the details needed for it with the other people involved, such as the seller or landlord, their agent, a notary or a lawyer.
We may also share data where the law requires it, for example with tax or anti-money-laundering authorities once you become a client.
How long we keep it
| Data | How long |
|---|---|
| Email sign-ups | Until you unsubscribe. After that we keep only your email address and the date, so we do not email you again. |
| Messages and enquiries | Up to 2 years after our last contact, unless you become a client |
| Client records | As long as the law requires us to keep them |
| Server logs | A short time, as needed to keep the website secure |
| Cookies, analytics and maps | As described in their sections below |
Cookies and analytics
This section explains the cookies on this website and the analytics tools we use to understand how visitors use it. The cookie banner at the bottom of the page asks whether we may use analytics cookies, and you can change your answer at any time.
What analytics cookies are for
Analytics shows us how visitors use this website, such as which pages they open, where they click and where they get stuck, so we can improve it. We use analytics only for that, never for advertising.
Analytics runs only if you accept
Before you answer the cookie banner, after you reject, and if you never answer at all, no analytics tool loads on this website and none collects anything about your visit.
If you choose Accept all, the tools listed below start on the page you are on and run on every page you open afterwards. We do this on the basis of your consent. We never let them use advertising cookies, whatever you choose.
The tools we use
We use one analytics tool, Microsoft Clarity.
Microsoft Clarity
Microsoft Clarity is an analytics service from Microsoft. It shows us where visitors click, how far they scroll and where they get stuck, as heatmaps and as recordings of visits.
Once you accept, Clarity records what happens on each page, such as clicks, scrolling and mouse movement, together with technical details your browser sends, such as your type of device and browser and your approximate location by country. It sets two cookies on this website, listed below. They let Clarity join the pages you view into one visit and recognise your browser when you come back, so we see whole visits in heatmaps and recordings and can count returning visitors.
Clarity hides what you type into the forms on this website, such as your name and email address, so it does not appear in recordings. We tell Clarity never to use advertising storage, so Microsoft’s advertising cookies are not set.
Clarity is provided by Microsoft Corporation, which processes the data Clarity collects as described in the Microsoft Privacy Statement. Clarity keeps recordings for 30 days; recordings we mark as favourites, and a random sample of recordings, are kept for up to 9 months.
Cookies on this website
| Cookie | Set by | Purpose | How long it lasts |
|---|---|---|---|
| lch_consent | La Costa Hub, on this website (first party) | Remembers your answer in the cookie banner, so you are not asked again on every page. Strictly necessary, so it is set whether you accept or reject. | 12 months |
| _clck | Microsoft Clarity, on this website (first party) | Keeps the pseudonymous Clarity ID that recognises your browser when you come back, and your Clarity preferences. Set only after you accept. | 1 year |
| _clsk | Microsoft Clarity, on this website (first party) | Joins the pages you view into one visit and one recording. Set only after you accept. | 1 day |
What else the website keeps in your browser
Besides cookies, the website stores a few small notes in your browser’s own storage so that it does not repeat itself. They hold only whether, or when, something happened, never who you are, and they never leave your browser.
| Name | Purpose | How long it lasts |
|---|---|---|
| lacostahub-newsletter-subscribed, lacostahub-newsletter-closed | When you signed up or closed the Join us popup, so it does not open by itself again for a while | Until you clear your browser’s storage |
| lacostahub-newsletter-seen, lacostahub-newsletter-started | That the Join us popup has shown during this visit, and when the visit began, so it opens by itself at most once per visit | Until you close the browser tab |
| lacostahub-splash-seen | That you have seen the opening animation of the homepage, so it plays only once | Until you clear your browser’s storage |
| lacostahub-map-hint-seen | That you have seen the zoom hint on the area map, so it shows only once | Until you clear your browser’s storage |
How long your choice lasts
We remember your choice for 12 months, whether you accepted or rejected, and then ask again. We also ask again sooner if we change what the cookie banner says, what we use cookies for or which tools we use, so an earlier choice never covers something new.
Changing your mind
Use the Cookie settings link at the bottom of every page. It opens the cookie banner again, where you can choose Accept all or Reject all. If you reject after accepting earlier, the analytics tools stop straight away, their cookies are deleted from your browser, and they do not load again unless you accept.
You can also delete or block cookies and stored notes in your browser’s settings. If you delete the lch_consent cookie, the cookie banner asks you again on your next visit.
Spam protection on our forms
The sign-up form and the contact form on this website use Cloudflare Turnstile to check that they are sent by a person and not by an automated program. The check runs in the background when a page with a form loads. You do not see it and do not need to do anything. We use it in our legitimate interest in keeping our forms free of spam.
For this check, Turnstile looks at technical signals from your browser and device, such as your IP address, your type of browser and how your browser connects. It does not read what you type into the forms. Cloudflare uses these signals to tell people from automated programs and to improve that detection, and says it does not use them to identify, profile or target you.
Turnstile is provided by Cloudflare, Inc. Cloudflare processes these signals on our behalf to protect our forms, and on its own behalf to improve its detection of automated programs, as described in Cloudflare’s Turnstile Privacy Addendum.
Maps on property pages
Each property page shows a map of the area around the property. The circle on the map marks the area, not the exact address of the property. We show it in our legitimate interest in letting you see where a property is.
The map is loaded from OpenFreeMap only when you scroll to it. To show it, your browser asks OpenFreeMap for the map images and lettering, and in doing so sends technical details such as your IP address, your type of browser and the address of the page you are on. OpenFreeMap sets no cookies and does not track you. It keeps its server logs for 7 days, and its access logs leave out IP addresses.
OpenFreeMap is run by Hyperknot Software Kft. in Hungary and delivered through Cloudflare, as described in the OpenFreeMap privacy policy. The map data comes from OpenStreetMap.
Keeping your data safe
We protect your data with technical and organisational measures suited to the risk. This website and its forms use encrypted connections, and only our team can read your sign-ups and enquiries.
Your rights
You have the right to ask us for a copy of your personal data, to have it corrected or deleted, to restrict how we use it, to receive it in a machine-readable form, and to object to our using it on the basis of our legitimate interest. Where we rely on your consent, you can withdraw it at any time. Write to us at the address under “Who we are”; we answer within one month.
If you think we handle your data wrongly, you can complain to a data protection authority, in particular the one where you live or work. As we are established in Estonia, ours is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee).
Changes to this policy
We update this policy when what we do with your data changes, and show the date of the latest change at the top. If a change affects what you agreed to, we ask you again.